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Service Desk SOP Import

Download

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Validation

Filter & Options

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Final Summary

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The following actions can be performed:

  • (De)Select – Toggles the ‘Select’ indicator of the highlighted row between ‘Yes’ and ‘No’. Entries marked as ‘No’ will not be included in this run of the importer but will be available for import when the Import Wizard is next run.
  • Reverse – Swaps the current state of the ‘Select’ indicator for all entries.
  • Exclude - Toggles the ‘Exclude indicator of the highlighted row between ‘Yes’ and ‘No’. Entries marked with ‘Exclude’ = ‘Yes’ will not be included in the import and will also be marked as ‘Excluded’ so they will not appear when the Import Wizard is run in future.
  • Import – Runs the Service Desk SOP Import

Import & Report

On selecting ‘Import’, you are given a choice of ‘Report Only’ or ‘Report & Import’.

  • ‘Report Only’ will produce a report of the data prepared for import but will not actually perform the import.
  • ‘Report & Import’ will run the import. If successful, a report will be produced, and the wizard will close. If unsuccessful the log file containing details of errors will be displayed and no SOP documents wills be produced

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